FAQs
Delivery tracking
You can track delivery by clicking on the tracking number assigned to each order number in Login -> ACCOUNT -> ORDER HISTORY -> View List.
Change delivery address
After the product preparation (payment is complete) stage, you cannot change the shipping address. Please contact us through the bulletin board or KakaoTalk channel.
Shipping Information
Courier company: CJ Korea Express (Other couriers cannot be shipped/Please note that Korea Express cannot be shipped to military base (PO box) addresses.) Delivery
date: Takes 2-4 business days (varies by region) / Shipping cost: Free shipping ( (Excluding when purchasing accessories)
Store Pickup
Products purchased from the official online mall cannot be picked up at the store.
International shipping
If you want to ship overseas, click the [KRW] button above and select [USD] to go to the English global site. When ordering from a global online mall, shipping fees are automatically calculated based on the shipping country and product weight.
Inquiry about incorrect delivery
If the product you received was delivered incorrectly, lost or damaged, please contact us through the bulletin board or KakaoTalk channel by attaching delivery information (recipient name/order number/invoice photo) and a photo of the product.
Delivery schedule
The official online mall ships same-day for orders paid for by 12 PM on weekdays. (excluding weekends and public holidays)
Combined shipping inquiry
If the order numbers are different, they will all be shipped individually. If you would like combined shipping, please order with one order number.
Confirm order
You can check your order form at Login -> ACCONT -> ORDER HISTORY -> View List.
Virtual account deposit deadline
For virtual accounts, if payment is not made within 7 days, the order will be automatically cancelled.
Cash receipt issuance inquiry
You can apply for a cash receipt when you select a virtual account or escrow during the order filling stage. It will be issued when you select it for personal use or business proof and enter the relevant information.
Limit product purchase quantity
The quantity per product is limited for one-time purchase. If you wish to purchase in bulk, please contact the corporate purchasing bulletin board.
withdraw order
Delivery step information: Before payment - Preparing product (payment completed) - Preparing for delivery - In delivery - Delivery completed
After payment, order cancellation is only possible in the 'Preparing product' status, and return shipping fees will be charged if cancellation is requested from the 'Preparing for delivery' status. .
In the case of a complete cancellation during the product preparation stage, the cancellation will be processed immediately without any additional procedures. We would like to inform you that partial cancellations and virtual accounts may take some time.
Gift wrapping inquiry
When ordering from the official online mall, if you select the 'gift wrapping' option during the order filling stage, we will provide a free gift wrapping service.
We provide nonfiction signature pattern paper bag packaging service, and individual gift wrapping service is provided per quantity purchased. (Excluding exclusive ACC purchases)
* Please note that for Naver Pay purchases, the gift wrapping option cannot be applied as it is written on a separate order form provided by Naver.
Exchange and return inquiries
Exchange/Return Period: Exchanges and returns are possible within 7 days from the date of product receipt.
Exchange/return shipping fee: A round-trip shipping fee of 6,000 won is charged for exchanges and returns due to a simple change of mind.
Shipping costs are only accepted by bank transfer. Please make payment to Shinhan 140-012-648990 Nonfiction Co., Ltd. using the same name as the orderer.
In case of exchange/return, you can apply directly within My Page, and you can also apply through the bulletin board or KakaoTalk channel.
If you use a third-party courier service instead of sending it through a return request from the courier company you received the product from, be sure to submit it in advance.
* Return address: Pantos Logistics Center, 33 Seotan-ro, Jinwi-myeon, Pyeongtaek-si, Gyeonggi-do (non-fiction)
No reasons for exchange or return
If the seal sticker on the product box or plastic surface has been removed or the product has been used after opening. If the product is damaged or defective due to the customer's carelessness. If
the exchange/return period has passed.
If purchase history cannot be confirmed at the official online mall.
Products with different sales prices. In case of exchange is not possible
Inquiry for refund after return
For account refunds, we help you process within the same day, and for card payments, it takes about 2-3 business days based on the card company.
Membership Benefits
Free shipping on all products (excluding purchases of accessories)
3,000 won coupon that can be used within 50 days of signing up as a member.
The sample kit given for the first purchase is not automatically paid for subsequent orders when the order is canceled, so please contact the bulletin board or KakaoTalk 1:1 chat consultation. Please contact us.
Change member information
Your ID cannot be changed after signing up, and you can change your member information at Login -> ACCOUNT -> Edit Account.
If you would like to change your name, please contact the bulletin board or customer service center.
Inquiry about withdrawal
You can cancel your membership by clicking the Delete Account button at the bottom of Login -> ACCOUNT -> Edit Account.
Non-member purchases
You can order through Cart -> Checkout -> Guest order.
Review points
Text review: 500 / Photo review: 1,000
Every month, we select the 3 best reviews and earn 10,000 points. (Please understand that it is difficult to earn points for Naver Pay reviews.)
Hand wash pump inquiry
If the hand wash pump does not work well, you can use the pump by completely opening the pump lid, then tightening it again and turning it in the direction of the arrow.
Use of product during pregnancy
Since you may be sensitive to fragrances during pregnancy, please test the product on the inside of your wrist before using it or consult a specialist before using it.
Inquiry about the city hall
Please select the perfume paper from the “ACC” category of our online mall, add it to your shopping cart, and then place your order. (Scented paper service price 0 won, shipping fee not included)
Scented paper can also be ordered together with other general products.
If you would like additional perfume paper in addition to the regular product you have already purchased, you can only add perfume paper when the product is being prepared. Please contact us through the Q&A bulletin board or KakaoTalk channel: Nonfiction.